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Delivery

One of the joys of online shopping is having the courier deliver your new treasures right to the door, the anticipation & excitement of opening a carefully packaged box to discover a gift-wrapped parcel inside.  All purchases (except the really big things!) will be wrapped just for you, gift or not, to make your experience with us even more pleasurable!  Who doesn't LOVE unwrapping gifts?!


Gift wrapping


We offer a flat rate for shipping of $7.50 New Zealand wide, except, Sorry, to Waiheke Island & Great Barrier Island.  Wellington delivery is a flat rate of $5.00.  Rural deliveries are $12.95 NZ wide.  And don't forget there's free shipping for all orders over $150.00 within NZ.

 

We do not deliver to PO Boxes.  Deliveries are to be signed for & if you are not home when our courier calls, a card will be left for you.  If you are happy for the parcel to be left at your door please leave instructions on the comments form when ordering.

 

All orders are normally processed within 2 days & we will notify you if there is any unexpected delay.  We will endeavour to get your order to you, within New Zealand, within 1 -7 days, depending on your location.  For international orders please allow up to 3 weeks.


If your parcel has not arrived by courier, we must be notified within 10 days to be able to lodge a claim.  If your parcel is sent by regular mail, we are not liable for any lost parcels.  If damage has occurred we must be notified immediately as we have 24 hours to notify the courier company to make a claim.


Some over sized items will have additional freight charges & these will be advised on the product description page.

We are not responsible for the loss of any order if we are supplied an incorrect address.

 

We are happy to ship orders overseas, please email us at info@surreypark.co.nz for a quote prior to making your order.  International customers will be responsible for paying any additional customs charges or taxes relevant to your country & we recommend contacting your customs office for more information.